1. Scope of Services
Abirami Times (“we”, “our”, or “us”) provides [describe your main services, e.g. repairs, maintenance, sales, support] as described on our website, in quotations, or as agreed at the time of booking. This Service Policy outlines how we deliver these services, our commitments to you, and your responsibilities.
2. Booking and Confirmation
When you book a service:
- You may do so via our website, phone, WhatsApp, or in person.
- We will confirm the booking (via WhatsApp, email, SMS, or as per your preference) with details such as date, time, and estimated cost where applicable.
- You are responsible for providing accurate contact and product/asset details. Incorrect information may lead to delays or additional charges.
3. Service Delivery
We will:
- Perform the service with reasonable skill and care and in line with the scope agreed at booking or in the estimate.
- Use genuine or specified parts/materials where applicable, unless you agree otherwise.
- Inform you of any additional work or cost required before proceeding, where reasonably possible.
- Communicate with you via your preferred channel (including WhatsApp) for updates, completion, or collection.
4. Estimates and Payment
Estimates given are indicative and may change if the actual scope of work differs. We will seek your approval before undertaking work that exceeds the initial estimate. Payment terms (e.g. advance, on completion, or as per invoice) will be as communicated at the time of booking or in our invoice. Late payment may attract interest or charges as per our terms.
5. Warranties on Service
We may offer a warranty on our work (e.g. [X] days/months for labour or replaced parts). The warranty will be specified at the time of service completion. It typically covers defects in our workmanship or parts supplied by us, and does not cover misuse, unauthorised repairs, or normal wear and tear. Please retain your service receipt or job card for warranty claims.
6. Your Responsibilities
You agree to:
- Provide correct and complete information about the product or asset to be serviced.
- Make the product/asset available at the agreed time and place, or deliver it to our premises as instructed.
- Collect the product/asset within the notified period; we may charge storage fees for uncollected items after [X] days.
- Pay the agreed charges as per our payment terms.
7. Cancellation and Rescheduling
If you need to cancel or reschedule, please inform us at the earliest. We may have a cancellation/rescheduling policy (e.g. notice period, partial charges for no-shows) which we will communicate at booking or in our terms.
8. Complaints and Feedback
If you are not satisfied with our service, please contact us via email, phone, or WhatsApp with your job/reference number and details. We will investigate and endeavour to resolve the issue fairly, which may include re-service, adjustment, or refund as per our Return Policy and applicable law.
9. Communication (Including WhatsApp)
We may use WhatsApp, email, or SMS to send service updates, reminders, and completion notices. By providing your number and opting in, you consent to such communications. You can opt out at any time by contacting us. Your use of WhatsApp is also subject to WhatsApp’s terms and privacy policy.
10. Changes to This Policy
We may update this Service Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our services after changes constitutes acceptance where permitted by law.
11. Contact Us
For service bookings, queries, or complaints, please contact us:
Abirami Times
Email: abiramitimes@gmail.com
Phone/WhatsApp: +91 (989) 443-8892
Address: N RKR Rd, Senayapuram Colony, Sivakasi, Tamil Nadu 626123
Please replace the placeholders above with your actual contact details, service descriptions, warranty periods, and notice periods before publishing this page.