1. Overview
Abirami Times (“we”, “our”, or “us”) is committed to customer satisfaction. This Return Policy explains the conditions under which you may return products, request exchanges, or claim refunds. Please read this policy before making a purchase or availing our services.
2. Eligibility for Returns
Returns may be accepted only when:
- The item is defective, damaged, or not as described.
- You contact us within the specified return window (e.g. [X] days from delivery or completion).
- The item is in its original condition, unused, and in original packaging where applicable.
- You have valid proof of purchase (invoice, order number, or receipt).
Certain items (e.g. perishables, custom-made or personalised items) may not be eligible for return. We will inform you at the time of order where such restrictions apply.
3. Service-Related Refunds
For services (including repairs, maintenance, or other service work):
- Refunds or adjustments may be considered if the service was not completed as agreed or if there was a significant deficiency in the work performed.
- You must notify us within a reasonable time (e.g. [X] days) of completion and provide details of the issue.
- We may inspect the work or product before deciding on a refund or re-service.
4. How to Initiate a Return or Refund
To request a return or refund:
- Contact us via email, phone, or WhatsApp with your order/service reference number and reason for return.
- We will confirm eligibility and provide instructions (e.g. return address, pickup arrangement, or documentation required).
- Once we receive and verify the returned item or confirm the service issue, we will process the refund or replacement as per this policy.
5. Refund Method and Timeframe
Refunds will be processed using the same method of payment used for the original transaction, unless otherwise agreed. Refunds may take [X] business days to reflect in your account after approval. We are not responsible for delays caused by banks or payment providers.
6. Exchanges
Where we offer exchanges, the same eligibility and condition requirements as for returns apply. Exchanges are subject to product availability. We will endeavour to fulfil your exchange request within a reasonable time.
7. Non-Refundable Situations
We may decline returns or refunds when:
- The return window has expired.
- The item has been used, altered, or damaged after delivery (other than defect).
- Proof of purchase cannot be provided.
- The item is explicitly marked as non-returnable at the time of purchase.
8. Changes to This Policy
We may update this Return Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. For orders already placed, the policy in effect at the time of order may apply unless otherwise required by law.
9. Contact Us
For return or refund requests, or for questions about this policy, please contact us:
Abirami Times
Email: abiramitimes@gmail.com
Phone/WhatsApp: +91 (989) 443-8892
Address: N RKR Rd, Senayapuram Colony, Sivakasi, Tamil Nadu 626123
Please replace the placeholders above with your actual contact details and return timeframes (e.g. number of days) before publishing this page.